Amtrak Reviews

My journey with Amtrak was bittersweet. I am a senior with disability who traveled in a sleeper room from Newark Penn to LA & back. Going to LA with Cardinal & Southwest Chief was smooth sailing,,,.took me three days only as per schedule....good service and assistance from the room attendants with special mention to Doris.She was a sweetheart!
Coming back, I took the Texas Eagle from LA to Chicago. I was so disappointed with food service & assistance. I spent three nights in a sleeper room without knowing who the room assistant is. Different people came knocking my door getting my lunch orders. A lady took my order for a cup of tea....didn't get it. The following day, I didn't order breakfast, just a cup of tea. Announced breakfast is closed, never get my tea again. Pressed the attendant button, nobody came. Is that good service? Arrival in Chicago was supposed to be at 1:52 p.m....arrived past 7pm.,,,missed my train! Thanks for the complimentary hotel I had a restful night.
From Chicago back to Newark Penn was ok ...got the service i expected. My thanks to Ameerah at Pittsburgh Station, Ferry of Capitol Limited, Richard of Pennsylvanian, & Tranhardner, the Red Cap Attendant at Newark Penn. They made sure i get the assistance I needed.

Riding Amtrak from Charlotte to Baltimore was one of the worst travel experiences I have yet to encountered. The ride itself was ok but the staff not so much.. My family of 5 including my Grandmother and Aunt who are 69 and 80 were also treated very poorly by Amtrak staff. This started from the moment we walked into the train station until we arrived in Baltimore. The ride back home was nothing like the ride there... The attendants seemed to make it their business to have nasty attitudes. Our family was grieving during this time and headed to home going services for a family member so the added stress from the staff made our unexpected trip 10 times worst.

Right now I’m a little upset. I have never been on an Amtrak train that doesn’t EVER ...no, not once given us a location of where we are. Or...doesn’t bother telling people going into a town that they are running 30 minutes behind schedule! They have NEVER said anything. I just finally asked, because it was getting close to our arrival. We have people waiting for us that had to have another car come along to hold us all. So ridiculous to not have gotten any notice. This is the Coast Starlight train.

Train 449 from Pittsfield MA to Boston MA during Covid. We had a roomette to be by ourselves. Instead of stopping the train so that roomette and bedroom people could get on we had to go through two cars to get to our roomette car. We opted for this car and paid more so that we would not have any contact with other passengers. This needs to be fixed please. The ride was wonderful as I have taken it a LOT of times. This was my husbands first time and he loved it. The wifi worked great and we were able to connect both our computers and our phone to play music. The train conductor for our car was not present except for when we got on and when we got off. How I sadly miss Curtis that was always on this line He passed away just two weeks after his retirement.

For me Amtrak is a nice way to travel and see parts of the county that you cannot see from a plane, car, bus or bike. Many place to explore. Big towns, small towns and those towns in between. Ride the train and ride the nostalgia!

Safest way to travel during COVID - have had to take 4 overnight trains in the last 3 months and I'm still COVID-free.

My sister and I took Amtrak round trip from Syracuse NY to Niagara Falls NY.It was a very nice experience.We never took amtrak before.I was very impressed.The people were very nice and the train was very comfortable.I cant wait to go again!

Brilliant company! I live in UK and bought return tickets from NYC-Boston
Whole trip cancelled due to Covid 19.
Phoned them and they refunded straight away.